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One Year Limited Warranty

All Mate products are guaranteed against mechanical failure. If there is a problem, send the product to us and we will repair or replace (at our option) the product at no charge.

If the product is no longer in production and cannot be repaired, we will replace it with a comparable Mate product. Exhausted butane in the course of normal use is excluded from this warranty (but no problem for you since your LighterMate is refillable); also excluded are any parts damaged from excessive impact, unreasonable use or obvious abuse. Mate is not responsible for any special or consequential damages related to your use of any Mate product. There are no other express warranties provided by Mate.

Empty your LighterMate of all butane (use a pointy object to depress the gas valve in center of adjuster), pack the product well, insure contents and ship it to us at:

LighterMate Canada Residents: Hyde’s Distribution ATTN: Warranty 6868 Kinsmen Crt. 1305 E Sixth St. #5 Niagara Falls, ON Austin, TX 78702 L2E 6S5, Canada

Include your name, shipping address, email address, and phone number along with a brief description of the problem. We will take care of it and return the repaired product or replacement to you as quickly as possible.

If you have any further questions, please contact our Customer Service department at 1-888-420-MATE and we're happy to help.

We stand
behind our products.
If you are not
satisfied, we’ll
fix it or replace
it for free.
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